Why We Love Referrals

Referrals often make for the best clients. Why? Because it is usually a friend or family member that referred them to the Provanta Debt Settlement and Forgiveness Program. A referral usually has the added benefit of seeing how a debt settlement program works before they commit to enrolling. While individual experiences may vary, a referral who has been able to closely observe their friend or family member going through debt settlement process is acutely aware of how successful Provanta is with their settlements, while at the same time recognizing that it’s not a walk in the park and requires a serious commitment. Seeing this track record of success over a long period of time with a client ultimately helps a referral make that decision to contact us and to eventually enroll themselves.

There’s also a secondary aspect, one of trust. One difficulty that Provanta encounters is the self-fulfilling prophecy of creditors and collectors who attempt to sabotage the program. Not all, but some creditors, once aware of the client’s enrollment, will contact the client and inform them that they have made an error, that they “don’t work with debt negotiation companies” — this, in spite of the fact that we can prove that they indeed do. The client then takes that information seriously, and failure becomes self fulfilling because they have lost (or never gained) the trust needed to ignore those creditor admonitions and proceed ahead. Clients that have come by way of referral already understand and trust it can work, so they are far more willing to disregard the creditor’s admonitions (or, better yet, refuse to discuss it with them) and let the program run its course.

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