Educating Collectors

A Provanta negotiator received a call regarding a five year delinquent account on a client that resides in California.

The original balance on this account was $15,744.00 and the current balance is $16,555.00.  Provanta made an offer for settlement in full at $4,723.20.  The collection agent counter offered at $10,761.00.

Our negotiator informed the agent that the client has a current debt load of $89,563.41, and $4,723.00 was all the funding available.  We informed the agent that this account was possibly past the statute of limitations, which in California is four years.  The agent’s response was “we know the account is past statue of limitations and that’s why we want to resolve it now, before it goes to litigation.”  In shock our negotiator gave the collector and brief layman’s education on statue of limitations. The collectors response then was, I will have my manager call you back in the morning to discuss the account.

Hopefully the manager will have more knowledge than the collector.

(Ref. 1527)

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