Can We Reach an Understanding?

A large collection agency and debt buyer called regarding a Provanta client’s delinquent account.  The original balance on the account was $298 and the current balance is $745.00.  Our negotiator offered to settle the account in full for $179, the agent countered at $250.  The negotiator declined his offer informing him that the client is a homemaker and her husband is on Social Security which is their only source of income.  We made it very clear that we can only offer what is available.

The agent called back five minutes later offering to settle for $450 over 2 months.  Again we declined his offer based upon the clients financial situation and funds available.  once again less than five minutes later the agent called for a 3rd time.  His offer this time around was $224, we advised yet another time all that was available for settlement was $179.

This collector’s offers fluctuated, the funds available for settlement remained the same. After the 3rd call, I hope the agent understood this.

(Ref. 1516)

Technorati Tags: debt settlement, debt collection

Related Posts

• No Related Post